How can we help?
The quick answers are below, and the guide walks through everything in the app, step by step. If yours isn’t there, email us. We reply within 2 days.
I bought Pro. How do I get it on my new phone?
Pro follows the account you bought it with: your Google account on Android, your Apple Account on iPhone. On the new phone, sign in with that account, open Sixth Man, and go to Team › Settings › See what Pro adds › Restore purchases. Pro bought on one kind of phone doesn’t carry to the other.
How do I move my team to a new phone?
Your team lives on your phone, so you bring it along with a backup file. On the old phone, go to Team › Settings › Backup and restore and tap Save backup file on an iPhone or iPad, or Save to a folder on Android. Keep the file somewhere off the phone, like Drive or email. On the new phone, install Sixth Man and tap Restore a backup on the first screen.
Can I get a refund?
On Android, within 48 hours of buying you can request one yourself from your Google Play order history; after that, email us and we’ll sort it out. On an iPhone, Apple handles App Store refunds at reportaproblem.apple.com; we can’t refund those ourselves, but email us and we’ll help.
How do I cancel the season pass?
Go to Team › Settings › Pro is on › Manage. Your store’s subscription page opens (Google Play on Android, the App Store on an iPhone), where you can cancel. Pro stays on until the end of the year you paid for, and your teams and games stay either way.
The app’s clock doesn’t match the gym clock.
Press and hold the clock on the scoreboard to set it to the gym’s time. Players’ minutes adjust to match, so playing time stays fair.
I deleted a player, play, or game by mistake.
Go to Team › Settings › Recently deleted and tap the arrow to put it back. Things stay there for 30 days. Deleting a whole team is final.
Can my co-coach use it too?
Yes. Send any play as a file from the play’s menu (⋯ › Share play), or send a backup file. Staff, coming to Pro, will put two coaches on the same team with changes showing up as they happen.
Where is my data stored?
On your phone, and in your phone’s own backup if it’s on. Sixth Man has no accounts or servers for your team’s information, so it never reaches us. See the privacy policy for the details.
I found a bug.
Thank you. The fastest way to tell us is Team › Settings › Help and feedback in the app: it starts an email with your app version and phone model filled in, so we can reproduce it.
Still stuck?
Email support@centristudios.com. A person reads every message.